Frequently Asked Questions
Using Your Loona
To use the Loona simply grasp the handle on either side and hold the urinal snugly against your vulva. Then urinate as if you were on the toilet. You can do this seated on the side of your bed or standing up, whatever you find most comfortable.
Cleaning your Loona is simple. Start by removing and rinsing off the funnel. Then empty the contents of your Loona into the toilet or sink. Add warm water (it’s up to you if you include a pump of liquid soap) and swish it around a bit before emptying that too. Finally, turn the Loona upside down and leave it to dry.
The Loona holds up to 30 ounces and is designed to last all night.
Waking up to use the bathroom several times a night is common for many women. Getting out of bed and walking to the bathroom is not only stimulating to the nervous system, it’s potentially dangerous as many injuries occur on the way to and from the toilet. Urinating bedside not only allows you to fall back to sleep faster, it helps protect you against slips, falls, and other middle-of-the–night mishaps.
Until recently it was thought that urine was completely sterile. While that’s been disproven, urine is still remarkably clean. Many people are surprised to learn that most urine contains fewer bacteria than the glass of water they keep by the side of their bed!
Urine is composed mostly of water and fresh urine usually has a mild smell. Nevertheless, to ensure you’re your bedroom stays fresh, the Loona is designed with a snap-close lid that helps trap odors. If you empty and rinse your Loona daily, smell is unlikely to ever be an issue – for you or your bed partner. (All bets are off though if you eat asparagus!)
Asking for help to use the bathroom can be embarrassing for anyone. The Loona is designed with this in mind. As long as you’re able to sit up on the side of your bed or stand up safely next to it, most people are able to use it without assistance.
If they’re a sound sleeper, probably nothing! The Loona’s silicone funnel and patented waterfall bottle make for a quiet go. You’re more likely to wake up your bed partner getting out of bed and walking to the toilet than using the Loona bedside.
Please note that it may take up to
two business days to process and ship orders sent by standard shipping.
Orders placed weekdays before 11 a.m. PT/2 p.m. ET will ship same day.
Orders placed after 11 a.m. PT/2 p.m. ET or on weekends or holidays will ship the following business day.
If the item that you have ordered is out of stock, an updated expected shipping date will be shown on the product purchase page. You will receive another notification when your order has shipped.
Once your order is placed, you will receive a shipping confirmation email with a tracking number.
We’re so sorry if your Boom Home Medical products arrived in anything less than perfect condition. Contact us at firstname.lastname@example.org and we can initiate a full refund or send a replacement product immediately.
Shipping charges for your order will be calculated and displayed at checkout based on the overall cost of your purchase, your shipping address, and the shipping type you have requested. All prices below are listed in USD.
• $8.95 flat shipping rate anywhere in the continental US
• Free nationwide shipping on orders over $60
• Express shipping is $15 for UPS 2nd Day Air and is available only to shipping addresses within the contiguous United States.
• International shipping rates apply
At this time, we ship only to US and Canadian addresses (including Alaska and Hawaii). Unfortunately, we are not currently able to ship to US territories (including Puerto Rico, U.S. Virgin Islands, Guam, Northern Mariana Islands and American Samoa) or internationally beyond Canada – although we’re working to expand to these areas soon.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with tracking information.
When your order has shipped, you’ll receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
Returns, Exchanges, & Warranties
We’re sorry to hear you don't love your Boom Home Medical products. But don’t worry. All returnable items can be sent back for a full refund. Get started with a return or exchange by contacting us at firstname.lastname@example.org.
A refund will be issued once we’ve received your returned items and they have been processed at our warehouse. You will receive a reimbursement notification email with the details of your refund at that time. Your refund will be credited to the original form of payment used to make the purchase and will be in the amount of the product price less the return label fee, if applicable.
Unfortunately, because of the types of products we sell, we cannot accept exchanges. We encourage you to return the original item and go to boomhomemedical.com to purchase the correct item in a new order.
Our Loona urinals come with a one-year replacement guarantee and there’s no need to make a warranty claim. If your Loona cracks or breaks in the first year of regular use (which it shouldn’t), simply contact us at email@example.com and we’ll replace it free of charge.
Sending a Gift
Prices are not shown on our packing slips, and all our items are packaged without price tags.